Yes! As soon as your order is placed, you will receive an order confirmation via email. If you don’t see it in your inbox, please check your spam or junk folder. If you still haven’t received it, feel free to contact our customer service team for assistance.

We provide updates by email when your order is delayed, shipped or ready for pick up. Check your email inbox for the most up-to-date information on your order. For more information about order timelines, visit our Shipping & Delivery page.

You should receive an email confirmation shortly after placing your order. If you don’t see it, please check your spam or junk folder. Once your order has shipped or delivery is arranged, we will send tracking details. If you still haven’t received an update, please contact us.

In-stock items: Ship within a few business days. Longer during our peak periods throughout the year.

Shipping times vary based on location and carrier but typically once your item/s are shipped, delivery takes 5-12 business days.

Yes. Part or all your order can be cancelled provided it has not started the packing and shipping process. We work to fulfill all of our orders as quickly as possible, so the shipping process starts quickly after order placement. Please contact Customer Care to cancel your order.

Read our full return and exchange policy here.

To protect our customers, our payment portal at checkout requires that your card information, including the billing address, be entered exactly as your financial institution has it on file.

If you receive an error during payment, we recommend confirming your payment details with your financial institution before reattempting your order.

On my credit card statement, if you attempted to check out multiple times online, you may see several pending charges on your credit card statement. Rest assured your card will only be charged for successful orders, and any additional charges will be removed in 3-5 business days. If you see any duplicate charges that have moved from “Pending” to “Posted”, please contact Customer Care.

We'll send you a confirmation email, including your order number, within 24 hours of your order being placed.

Once your return has been accepted, a refund will be processed back to the original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear on your statement.

If you haven’t received your refund after this period, we recommend:

Checking your bank or credit card statement for any pending transactions.

If you still do not see your refund, please contact our customer service team for assistance. For purchases made in store, refunds are processed directly at the store where the purchase was made.

We aren’t able to add items to an order once it has been placed. If you missed something, we recommend placing a new order.

Yes, all our products are covered by a limited warranty. For details on warranty coverage for a specific item, please see our Returns & Echanges